FAQS
Frequently Asked Questions (FAQs)
Q: Which platforms does DiffMaster Pro support?
A: DiffMaster Pro is a truly cross-platform solution. It is fully compatible with Windows (10 and 11), macOS (supporting both Intel chips and Apple Silicon M1/M2/M3 chips), and most major Linux distributions.
Q: How do I receive my license key after purchase?
A: The delivery process is instant. Once your payment is confirmed, your digital license key and download instructions will be automatically sent to the email address you registered during the purchase. If you do not receive the email within a few minutes, please check your spam folder or contact our support team.
Q: Can I use the same license on multiple computers?
A: Our standard license operates on a "per-user" licensing model. As an individual user, you may install and use the software on multiple devices (such as your laptop and desktop computer), provided that you are the sole user of the software. For team or enterprise environments, please contact us to inquire about volume licensing options.
Q: Does DiffMaster Pro require an internet connection to run?
A: An internet connection is required only for the initial license activation and for downloading software updates. Its core file and folder comparison features function entirely offline, ensuring that your data remains private and secure at all times.
Q: Is my data secure when using DiffMaster Pro?
A: Absolutely. All file processing operations within DiffMaster Pro are performed locally on your device. We do not upload the contents of your files to our servers, making it an ideal choice for professionals handling sensitive or proprietary information.
Q: Do you offer technical support?
A: Certainly. Our technical team is available via email to assist you with any questions regarding installation, activation, or workflow-related inquiries. We take pride in the fact that our support responses are provided by real people, not automated scripts.
Q: What should I do if I accidentally lose my license key?
A: No need to worry. Simply provide our support team with the email address you used during your purchase or your order number, and we will immediately resend your license information to you.